As the Managing Director, I develop and maintain Total Quality Management systems throughout the Company to ensure that the best possible products and services are provided to our customers, sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism. I take part in familiarisation visits to new destinations to gather information on issues and amenities of interest to all type of consumers.
I am in charge of our Reservations Department, especialised in customised tours. I liaise with travel partners, including airlines and hotels, to manage bookings and schedules, and I make sure that all our customers are satisfied with both the value for money of our offers and the success of their trips. Any question, any doubts will be resolved as soon as possible. As a dedicated travel advisor, I owe myself to my position and ensure our clients receive the personal attention they deserve, dealing with queries and complaints and providing advice about travel insurance, visas or passports when needed.
Bachelor in Tourism and specializing in congresses and events, I conduct cost negotiations with suppliers on your behalf to maximise your travel spend and deal with the organisation of trips for corporate and leisure groups, especially corporate travel but also hen and stag nights and I will do my best to make your event a success. I believe the best way we can serve our customers is by giving them the most personalised experience we can by truly understanding their unique needs. I will be there to help you get the most out of your corporate or leisure group travel program.
ACCOUNTING MANAGER / HUMAN RESOURCES
With many years experience and a track record of working in financial/management accounting and/or audit environment, I provide key support to the Financial Controller, interfacing between the Commercial Accounting team and its internal and external customers. I also ensure the recruitment and retention of the required well-motivated, trained and developed staff to ensure our mission and objectives.